Shopping Cart
The owner of the asap.ee online store (hereinafter the Online Store) is AsapTrade Group OU (registry code 11386924), located at Aardla tn 25e, Tartu.
Validity of the sales contract, product and price information
These terms and conditions apply to purchases of goods from the Online Store.
The prices of the products sold in the Online Store are displayed next to the products. A delivery fee is added to the price. All prices of goods sold in the Online Store are in euros.
The delivery fee depends on the buyer's location and the chosen delivery method. The delivery fee is displayed to the buyer when placing the order.
Information about the goods is provided directly next to the goods in the Online Store.
Placing an order
Here the merchant must follow the specific purchase flow used in their online store.
To order goods, the desired products must be added to the shopping cart. To complete the order, the required data fields must be filled in and a suitable delivery method must be selected. The total amount payable will then be displayed on the screen, which can be paid securely using the following payment methods:
Delete the payment methods that are not used by the Online Store and add others if additional payment solutions are in use.
- Estonian bank payments
- Finnish bank payments
- Latvian bank payments
- Lithuanian bank payments
- Visa/Mastercard card payments
- Apple Pay and Google Pay
NB! When paying by bank link, be sure to click the "Return to merchant" button on the bank's page.
Payments are mediated by LHV AS. Payment takes place outside the Online Store in a secure environment - when paying by bank link in the secure environment of the respective bank, and when paying by credit card in the secure environment of LHV AS. The seller has no access to the customer's bank or credit card details. The contract enters into force once the amount payable has been received in the Online Store's bank account.
The owner of the Online Store is the controller of personal data and transfers the personal data necessary for making payments to the authorized processor LHV AS.
If the ordered goods cannot be delivered due to the goods being out of stock or for any other reason, the buyer will be informed as soon as possible and the paid amount (including the delivery costs) will be refunded without delay, but no later than within 14 days from sending the notice.
Delivery
Goods are shipped to the following country: Estonia
The buyer has the following delivery options:
- DPD courier
- DPD parcel machine
The shipping costs are borne by the buyer, and the relevant price information is displayed next to the shipping method.
Domestic shipments within Estonia generally reach the destination specified by the buyer within 4 working days from the entry into force of the sales contract.
In exceptional cases, the goods may be delivered within up to 45 calendar days.
Right of withdrawal
After receiving the order, the buyer has the right to withdraw from the contract concluded in the online store within 14 days.
The right of withdrawal does not apply if the buyer is a legal entity.
In order to use the 14-day return right, the ordered goods may not be used in any manner other than what is necessary to verify the nature, characteristics, and functioning of the goods, in the same way as allowed for testing goods in a physical store.
If the goods have been used for any purpose other than what is necessary to verify their nature, characteristics, and functioning, or if they show signs of use or wear, the Online Store has the right to reduce the refundable amount according to the decrease in the value of the goods.
To return the goods, a withdrawal notice must be submitted and sent to the email address info@asap.ee no later than 14 days after receiving the goods.
The cost of returning the goods is borne by the buyer, except where the reason for the return is that the returned product does not correspond to what was ordered (for example, a wrong or defective product).
The buyer must return the goods within 14 days following the submission of the withdrawal notice, or provide proof that they have handed the goods over to the carrier within the aforementioned period.
Upon receipt of the returned goods, the Online Store shall refund to the buyer without delay, but no later than within 14 days from receipt of the withdrawal notice, all fees received from the buyer under the contract.
The Online Store may refuse to make refunds until it has received back the item that is the subject of the contract, or until the buyer has provided proof that they have returned the item, whichever occurs earlier.
If the buyer has expressly chosen a delivery method different from the cheapest standard delivery method offered by the Online Store, the Online Store is not required to refund the cost that exceeds the cost associated with the standard delivery method.
The Online Store has the right to withdraw from the sales transaction and demand the return of the goods from the buyer if the price of the goods in the Online Store has been marked significantly below the market price due to an error.
Right to submit a complaint
The Online Store is liable for any non-conformity or defect of the goods sold to the buyer that already existed at the moment of delivery and that becomes apparent within up to two years from delivery of the goods to the buyer. During the first 1 year from delivery of the goods to the buyer, it is presumed that the defect existed already at the time of delivery. It is the obligation of the Online Store to rebut this presumption.
In the event of a defect, the buyer has the right to contact the Online Store no later than within two months by sending an email to info@asap.ee.
The Online Store is not liable for defects that have arisen after the goods have been handed over to the buyer.
If the goods purchased from the Online Store have defects for which the Online Store is responsible, the Online Store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the Online Store will refund to the buyer all fees associated with the sales contract.
The Online Store responds to consumer complaints in writing or in a form that can be reproduced in writing within 15 days.
Direct marketing and processing of personal data
The Online Store uses the personal data entered by the buyer only for processing the order and sending the goods to the buyer. The Online Store transfers personal data to transport service providers for the purpose of delivering the goods.
The Online Store sends newsletters and offers to the buyer's email address only if the buyer has expressed their wish to receive them by entering their email address on the website and indicating their wish to receive direct marketing notifications.
The buyer may opt out of offers and newsletters sent by email at any time by notifying us by email or by following the instructions provided in the email containing the offers.
Dispute resolution
If the buyer has complaints regarding the Online Store, they must be sent to the email address info@asap.ee.
If the buyer and the Online Store are unable to resolve the dispute by agreement, the buyer may обратиться to the Consumer Disputes Committee. The procedural conditions can be reviewed and an application submitted here. The Consumer Disputes Committee is competent to resolve disputes arising from the contract concluded between the buyer and the Online Store. The review of the buyer's complaint by the committee is free of charge.
The buyer may also turn to the European Union online dispute resolution platform here.